Return Policy

No Returns

As a bulk exporter of food-grade psyllium husk, husk powder and seed, Salina Psyllium does not accept the return of goods once a shipment has left our facility. Food-safety and hygiene regulations do not allow bulk food ingredients to be taken back into stock after dispatch, so there is no product return process on this website or with any order.

Quality Checked Before You Order, Not After Delivery

Because returns are not possible, quality is confirmed before dispatch rather than after. Every order is backed by a Certificate of Analysis (CoA) for the lot being shipped, and pre-shipment samples are available on request so you can approve the exact quality before it leaves our facility.

Order Cancellation

An order may be cancelled or amended only before production, packing or dispatch has begun, as agreed in writing in the proforma invoice or sales contract for that order. Once an order has been packed or dispatched, it can no longer be cancelled.

Damaged or Non-Conforming Shipments

If a shipment arrives damaged in transit, short in quantity, or materially different from the agreed specification and CoA, please notify us in writing within 7 business days of delivery with supporting evidence (photographs, a survey report, and/or an independent lab report where applicable). Valid claims are resolved through a replacement in a future shipment, a credit note, or a partial refund, at our discretion — never through a physical return of the goods.

What Isn't Covered

Normal lot-to-lot variation in a natural agricultural product within the agreed specification, claims raised after the 7-business-day window, and goods that have already been repackaged, processed or mixed with other materials are not eligible for a claim under this policy.

Resolving a Valid Claim

Once a claim is approved, we will confirm the resolution (replacement, credit note or refund) in writing and process it within a reasonable time, consistent with the payment and delivery terms agreed for that order.

Contact Us

To raise a claim or ask a question about this policy, please contact us at info@salinapsyllium.com.